International Research Journal of Commerce , Arts and Science
( Online- ISSN 2319 - 9202 ) New DOI : 10.32804/CASIRJ
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E-GOVERNANCE APPLICATIONS -CITIZEN RELATIONSHIP MANAGEMENT FRAMEWORK
1 Author(s): KULBHUSHAN CHAUDHRY
Vol - 4, Issue- 1 , Page(s) : 396 - 402 (2013 ) DOI : https://doi.org/10.32804/CASIRJ
The e-Gov field (also called Electronic Government, Digital Government, Electronic Governance, and similar names) emerged in the late 1990´s. Since then it spurred several scientific conferences and journals. Because the field grew considerably in size, both its contents and position with respect to other research fields and disciplines need to be explained and discussed. What is e-Gov? What is e-Gov research? What does it mean for the field of Information Systems?