International Research Journal of Commerce , Arts and Science

 ( Online- ISSN 2319 - 9202 )     New DOI : 10.32804/CASIRJ

Impact Factor* - 6.2311


**Need Help in Content editing, Data Analysis.

Research Gateway

Adv For Editing Content

   No of Download : 6    Submit Your Rating     Cite This   Download        Certificate

A QUEUE FORMATION AT RAILWAY TICKETING / RESERVATION COUNTER OF THE INDIAN RAILWAYS - A CASE STUDY OF SAHARSHA (BIHAR) RAILWAY STATION

    1 Author(s):  DR.YOGESH PANDEY

Vol -  12, Issue- 1 ,         Page(s) : 11 - 22  (2021 ) DOI : https://doi.org/10.32804/CASIRJ

Abstract

Queuing theory is based on waiting line. Queues or waiting lines are commonly observed form before ticket offices, A.T.M, bus stops, cinema, and hospital etc. Queuing theory is technique which is used to save the cost, effort and time of customers by satisfying customers’ needs. Customers can purchase tickets without any paper work and it facilitates then to reduce time and cost. By considering the utility of reservation counter, the authors adopted queuing theory for identifying the pitfalls of existing reservation counter of railway station at Saharsha and also planning to propose a new reservation counter based upon the service required from the customers. The authors formulated a suitable technique which will reduce idle time of servers and waiting time of customers. This technique will be helpful for any service provider in terms of customer relationship and competitive advantage.

1-J.K.Sharma”Operations Research Theory and Application ”Third edition, Chapter16,Page 712-781
2- Taha,Hamdy A.(1997),Operations Research an Introduction, PHIPE Prentice,6th edition, p607-643
3- Prentice Hall International Series,3rd edition,p24-37
4- Introduction to Operations Research, Mc Graw-Hill Higher Education,7th edition
 
5- Jaiswal, N. K. (1960) Time-dependent solution of the bulk service queueing problem, Oper. Res. 8, 73-781.
6- Jaiswal,  N.  K.  and  Sinha  (1972)  Optimal  Operating  policies for finite source queueing process, Opers. Res. 20,698-707.
7- Hiller‟s(1963) Economic model for industrial waiting line problem.

*Contents are provided by Authors of articles. Please contact us if you having any query.

Testimony


Bank Details